Most Common Questions Asked From Adelaide Removalists

Choosing a house removal company can be an important decision, one that can finally decide your moving day experience.

Moving house is a stressful job, and your house removalist should be on support to help you at every step when required. They should make moving smooth, and you should feel confident in their abilities and knowledge.

It’s easy to get motivated by removalists that offer a cheaper rate. But cost-saving here can cost you more at the end of the moving day.

Only if your items are damaged due to inexperience and poor handling, it pays to get a few quotes from different companies, and when analyzing the quotes, don’t make your decision based on price only.

But how are you supposed to know if a particular removalist company is an excellent balance of quality service and price?

You should start by asking your removalist service provider some questions to evaluate what they can offer and how they will handle your moving day.

Here are the best questions to ask your removalists in Adelaide

1. How is the moving company in Adelaide going to move your belongings?

This question will help you understand what mode of transport they will be using to transport your belongings. Do they use a van or a truck?

If so, how do they load and secure all of the items? If they use a container, how can they assure your items are safe as the container is on and offloaded?

2. Are the mover employees, or do they hire contractors in Adelaide?

The answer to this question will help you understand the level of skill the movers have. And how to secure your belongings will be under their supervision.

Permanent employees are more liable to care about the status of the business. They are working for you, so you can expect a higher level of service.

3. How much experience does the moving company in Adelaide have?

Similar to the question above, this can help you measure the professionalism the movers will have. The longer the Adelaide removalists have been working for.

The more experience they have in reliably securing and transporting your belongings. For example, small, large, and heavier items such as a pool table, piano, and valuable items such as artifacts.

4. Will your belongings be safe during transportation from Adelaide?

The furniture removalists in Adelaide should be able to explain the various elements they will use to securely move your belongings.

This will typically include covers, bubble wrap, and cardboard, but it can also include professional packing for more valuable items.

5. What is included in the quotation when you book the services from Adelaide?

You should be informed of any additional costs that are not included in the quotation, if any. Ideally, the removalists in Adelaide should tell about all costs. Rather than surprise you at the end of moving day with extra or added fees in the bill.

6. What other services do they offer in Adelaide?

Many moving companies in Adelaide can pack and unpack your home for you. They can also offer short and long-term Storage and handle all kinds of transportation from Adelaide.

They may also be able to offer residence cleaning services for the house you are moving out of or the one you are moving into.

Your moving company in Adelaide will be able to assist you with any type of relocation, including office removals and international and interstate relocations.

7. How will they protect your fragile or expensive items when you move from Adelaide?

The removalist should have professional packing systems on hand to safely secure your belongings while in transportation.

These typically include a combination of bubble wrap and cardboard. You can ask to see these options before relocating day to have peace of mind your items will be safe and arrive in one piece.

8. Do they have any testimonials or recommendations from previous clients from Adelaide?

You should be able to find testimonials on their website from previous clients but be sure to also ask around about them to see if any of your friends and family have dealt with them. There is a range of online review sites you can reference to get an idea of the level of service they offer.

9. Are removalists a part of any Adelaide industry accreditations?

Industry associations and accreditations are a way for removalist companies to show they are aligned with the best practices in the industry and care about the level of service they offer their clients.

The top accreditations in Australia and worldwide are:

  • The Australian Furniture Removers Association (AFRA).
  • The Australian International Movers Association (AIMA).
  • Federation Internationale Des Demenageurs Internationaux (FIDI).

10. Do I need to pay a deposit before moving?

Find this out before you agree to the quote so you understand your commitments. If you fail to pay a deposit because you weren’t aware of it, you may find that your movers might not turn up on a moving day. A deposit may be necessary to secure the booking, so be sure to enquire about this beforehand.

11. Does the removalist company offer insurance in Adelaide?

If you’re moving particularly valuable items or moving some distance, it’ll pay to ask about insurance to cover your items should they be damaged during the move. Many companies offer transit insurance.

12. What is the removalists’ rate structure in Adelaide?

A Class Movers’ rates are published in hourly blocks of time and are all exclusive of GST/Tax. You pay only from the time we arrive at your doorstep until the time we leave the drop-off location.

There is a 1-hour call charge to cover the time it takes to get to and from your locations. We do not estimate durations of moves over the phone.

13. Can I get a firm quote in Adelaide?

Yes. If you need, A Class Movers can visit you at your home or office to complete a full estimate and present a firm quote.

14. Do removalists’ companies charge tolls in Adelaide?

Getting to and from your places A Class Movers do not charge you tolls. If you direct us to use motorways ( removalists will discuss the route to the next premises on the day), we will add the toll charge at a cost to the invoice. Remember, using tolls cuts down our travel time and will end up saving you money.

15. Can I help the removalists in Adelaide?

Sure. You may not enter our trucks due to liability reasons, but it is your stuff we are transporting, so you may help us move it to and from the back of the vehicle.

If you do want to help to reduce costs, we suggest you leave the large and heavy pieces to us (that is why you have employed us after all). “A Class movers” may ask you to follow our direction to ensure we coordinate your move in the most efficient way.

16. What are the Removalist payment terms in Adelaide?

Payment is strictly COD (cash on delivery). “A Class Movers” do not accept cheques under any circumstances, so please do not ask. When paying in cash, please ensure you have enough money on you on the day of the move to settle your bill.

17. Do I need to fix my appliances for transport in Adelaide?

You should always refer to the manufacturer’s instructions. It is important that washing machines be prepared properly as these are easily damaged.

Most front-loading washing machines require the inclusion of stability bolts before transport. It is not our responsibility to fit these, and any damage resulting from inadequate security will not be our responsibility.

18. Do I have to empty my box of draws in Adelaide?

Yes, apparel and goods are best packed into separate cartons. Not only will the furniture be more difficult when full, but the weight of the clothing may damage the drawers when moving.

19. Will you disassemble and collect my furniture safely in Adelaide?

Our team will disassemble and reassemble furniture for your relocation. However, the disassembly and reassembly of swing sets and trampolines will incur further charges. Please notify our team upon booking if you require specialty items disassembled and reassembled.

20. When can we expect removalists to visit Adelaide?

Removals can be hired at any time. As it is difficult to give an exact time of coming to our removals team will call you 30 minutes earlier to coming.

21. Will we get an attention phone call previous to removal from A class movers?

Yes, one of our friendly staff members will call one day prior to removal.

22. Is there a cancellation fee for ‘A Class Movers’? If cancellations are not made within 48 hours prior to removal?

Yes, there is a cancellation fee if cancellations are not made within 48 hours prior to removal.

23. Do I need to be present for our removal?

Yes, we do expect someone present at the time of removal unless we have been given permission to enter the premises. At delivery, “A Class Movers” do require someone to be there to sign off at the end of the job as this is a circumstance of our terms and conditions.

24. Do I need to pay for the travel time?

Yes, A Class Movers charge from the time the truck leaves our depot until it returns on completion of your removal. This price is charged in addition to the hourly rate.

25. Can I pack my own goods when relocating?

Yes, you can pack your own goods, but if you do pack your own goods, the “A Class Movers” will take no responsibility for any damage to packed items.

26. Will you move just one item for me?

Yes, “A Class Movers” does relocate as little as one item. There is no job too big or too small.

27. How much notice do you need to make my booking confirmation?

This is one of our most asked topics. The best answer is as soon as you know what date you would like to move on. The more notice we have, the more likely you are to book the date of your relocation that best suits you. In some cases, “A Class Movers” will have the availability to move you within a few days, but all this depends on how busy we are at the time. In peak seasons, such as Christmas and Easter, it is best to book at least two weeks prior to your move date.

28. Will you move pot plants?

Yes, A Class Movers can move your pot plants. But we cannot ensure that they will be in the same health as when they were loaded when traveling long distances.

If you are removing interstate, you need to check on the quarantine regulations of your new state, as plants can be prohibited.

29. What items Removalists do not transport?

Basically, anything that is flammable, explosive, or toxic, including items like aerosol cans, swimming pool treatments, pesticides, oil, or cleaning solvents.

30. What do I need to do when shifting to my new home?

Create a list of what you will be moving to your new residence

  • Contact A Class Movers for the best price on your removal
  • Sell, donate, or throw out anything you no longer want
  • Book your removal
  • Arrange Storage if required
  • Start packing well before the day of the moving

31. What will I need for packing if I hire a removalist in Adelaide?

Strong Boxes, Wardrobe Boxes with Hanger Bars, Packing Tape, Bubble Wrap, Wrapping Paper, Newspaper, Tissue Paper, Texter Markers.

32. Notes for Wrapping when we hire a removalist in Adelaide?

  • Use bubble wrap, wrapping paper, or tissue paper to wrap all your breakables.
  • The newspaper will leave ink spots on your bits and items and should only be used to cushion items that are already protected.
  • Use towels, old linen, and blankets to wrap and cushion fragile items.
  • Use zip-lock bags for small edges and ends that usually clutter your drawers.


Choosing the right house removalist can significantly impact your moving day experience. It’s crucial to ask several questions, including FAQs with removal company, to evaluate a removalist’s skill level, experience, and professionalism. Questions about their moving procedures, employee status, experience, insurance, rate structure, tolls, and additional services can help you make an informed decision. While it may be tempting to opt for a cheaper rate, cost-saving measures can cost you more in the long run if your belongings are damaged due to inexperience and poor handling. Therefore, it’s essential to get a few quotes from different companies and not base your decision solely on price.

A Class Mover is proud to be industry-accredited, offering high-quality removals in Adelaide for over a decade. We offer a full range of removalist services, including short and long-term Storage and transit insurance.

Our team of removal specialists has many years of experience and can ensure the security and safety of your furniture.

We’re happy to answer any questions you have about your moving day and how you can help make your moving day stress free.

To find out more,

Contact us at 1800 849 008 

Send us a mail at


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